Billing and collections for health care services can be confusing. To assist you in understanding our billing services, we are providing the following information.


When you receive care at The Richland Hospital and Clinics, your services will be associated with an account that is specific to the date(s) of service for that care. You will receive a separate bill for each account if you owe any balance associated with that date of service. In addition, it is important for you to know that the care you receive may include services from health care professionals that will bill you separately. These bills may come to you directly from a hospitalist, your primary care physician, pathologist, or other physician specialists, including surgeons. For those services billed by The Richland Hospital and Clinics, we will attempt to collect all known patient expenses at the time of your visit, including any deductibles, co-pays, coinsurance, and/or non-covered amounts. For your convenience, we accept cash, check, money order, or credit/debit cards. You may also pay your bill online via the link at the bottom of this page.

Managing/Paying Your Bills

The Richland Hospital and Clinics is dedicated to serving our area communities. We will never refuse emergency care to anyone. However, patients are responsible for their hospital bills. Any balances owed — including deductibles, co-pays, co-insurance, non-covered charges, and/or uninsured charges — are due within 30 days of the first billing statement. For uninsured patients, a prompt-pay discount is available for accounts paid in full within 25 days of the first billing statement.

If you are unable to pay the full amount due within 30 days of your first statement, or you find that you need assistance with your hospital bill, we may be able to help. The Richland Hospital and Clinics has financial assistance programs available. Eligible patients who need assistance in paying all or part of their medical care may receive assistance through our Community Care Program and/or our Payment Plan options. It is important that you let us know as soon as possible if you will have difficulty paying your bill.

For more information please call and speak to a Financial Counselor at 608.647.1819 or click on the page below:

Financial Assistance: Community Care/Payment Plans

In addition, we may be able to help you identify other available resources.

Federal law requires us to apply our billing and collections criteria consistently to all patients. Unpaid bills may ultimately be referred to an outside collection service, which could affect your credit status.