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Wisconsin hospitals are committed to providing excellence in service, quality and safety of care to our patients. To demonstrate this commitment, Wisconsin hospitals voluntarily collect and report standardized data to organizations like CheckPoint. Additionally, many hospitals choose to become accredited through organizations such as The Joint Commission to demonstrate committment to their patient's health.
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Written by Chris Drea
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THE RICHLAND HOSPITAL EXCEEDS OVERALL PATIENT SATISFACTION GOAL OF 90% FOR FEBRUARY, 2010
One of the eight quality assurance goals that the Richland Hospital, Inc. Executive Board’s Quality Committee set for 2010 was to achieve and maintain a Press Ganey Overall Patient Satisfaction Score of 90% or above for two consecutive quarters.
As of February, 2010, the overall patient satisfaction for the Richland Hospital was 90.5%. The Hospital would like to congratulate all of its employees on achieving this goal for the month of February, and encourage them to maintain this score for two consecutive quarters. Other quality goals for 2010 encompass Medicare core and non-core measures, JCAHO National Patient Safety Goals, department level customer service goals, and involvement with physicians in developing a physician scorecard.
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Written by Jill Bower
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3rd quarter 2009 Press Ganey survey result indicates 70% of inpatients would recommend the Richland Hospital to others.
This result has increased 10% during 2009, and we expect it to continue to increase as we move into our new inpatient unit beginning Oct. 27th. |
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Written by Chris Drea
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National Patient Experience Survey
The Richland Hospital recently received high ratings in the United States Health and Human Services HCAHPS Survey. Steve Nockerts is the CEO of the Richland Hospital. “I am proud to report that our results for the first half of 2009 were EXCELLENT. Our patients during that time period consistently rated our nurses and physicians in the 80th to 90th percentile, when compared to other hospitals in the U.S. CONGRATULATIONS on a job very well done,” he said.
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Quality
