Financial & Billing Information

Financial & Billing Information

Woman holding clipboard with a Heath Insurance form to be completed

Billing and collections for health care services can be confusing. To assist you in understanding our billing services, we are providing the following information.

Bills

When you receive care at the Richland Hospital, your services will be associated with an account that is specific to the date(s) of service for that care. You will receive a separate billing for each account if you owe any balance associated with that date of service. In addition, it is important for you to know that the care you receive may include services from healthcare professionals that will bill you separately. These bills may come to you directly from a hospitalist, your primary care physician, pathologist, or other physician specialists including surgeons. For those services billed by the Richland Hospital, we will attempt to collect all known patient expenses at the time of your visit including any deductibles, co-pays, coinsurance, and /or non-covered amounts. For your convenience, we accept cash, check, money order or credit/debit cards. You may also pay your bill on line. You can find information regarding our on-line bill pay service below.

Please make sure that we have correct insurance numbers on file, along with your signed authorization to release the information necessary for payment of your bill.

Managing/Paying Your Bills 

Richland Hospital is dedicated to serving our area communities. We will never refuse emergency care to anyone. However, patients are responsible for their hospital billings. Any balances owed, whether that is a result of being uninsured or are deductibles, co-pays, co-insurance and/or non-covered charges applied by your insurance plan, are due within 30 days of the first billing statement. For uninsured patients, a prompt pay discount is available for accounts paid in full within 25 days of the first billing statement.

If you are unable to pay the full amount due within 30 days of your first statement, or you find that you need assistance with your hospital bill, we may be able to help.

You should familiarize yourself with the terms of your insurance coverage. This will help you understand the billing charges and procedures as well as any prior authorization requirement. At the time of admission, a copy of both sides of your insurance cards will be made for our records.

If you have questions about your insurance or about your hospital bill, we urge you to contact our insurance office staff between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday.

In addition, we may be able to help you identify other available resources.

Federal law requires us to apply our billing and collections criteria consistently to all patients. Unpaid bills may ultimately be referred to an outside collection service, which could affect your credit status.

If you have no insurance, please contact the Patient Accounting Department to discuss financial arrangements.

Financial Assistance

The Richland Hospital, Inc. has financial assistance programs available. Eligible patients who need assistance in paying all or part of their medical care may receive assistance through The Richland Hospital’s Community Care Program and/or our Payment Plan options. It is important that you let us know as soon as possible if you will have difficulty paying your bill.

For more information please call and speak to a Financial Counselor at 608/647-6321 or See:

Financial Assistance: Community Care/ Payment Plans

Visit us on FacebookVisit us on PinterestVisit us on TwitterVisit us on YouTubeVisit us on Linkedin