Do you have a concern or comment?
Making sure that you have a good healthcare experience while you are a patient or visitor at The Richland Hospital is very important to us. It is your right as a patient or family member to fill out our Patient Concern/Comment Form regarding any part of your patient care experience. More importantly, we want to know how we can make your visit a great experience and we want to talk about ways we can better our hospital for you.
Communicating a concern or comment will in no way compromise your future care at The Richland Hospital. In fact, it will improve future experiences for yourself and other patients. It is our goal to improve our care to meet our patients needs, whenever possible. Letting us become aware of a concern or comment, whether that consists of great care or areas of improvement, is the only way we can provide the best care.
Should you have a concern/comment regarding your patient experience; please let any of our employees know and the Hospital staff will make every reasonable effort to resolve your concern immediately. In the event that the Hospital staff is unable to resolve your concern, that staff member will provide you with a Patient Concern/Comment Form and assist you in completing it. When necessary, staff will complete the form for you. The staff member will then file form for review by Hospital management and administration and a response will be sent to you usually within 30 days.
We want you to know your grievance is taken very seriously. Please feel free to call, email or fill out our Patient Privacy Concern/Comment Form and mail it to the address below with your concerns. The Richland Hospital administration will take efforts to resolve your concerns to your satisfaction as soon as possible.
The Richland Hospital, Inc.
333 East Second Street
Richland Center, WI 53581
If you feel that you would like to take your formal grievance to the next level, following are your options:
State of Wisconsin Bureau of Quality Assurance
PO Box 2969
Madison, WI 53701-2969
The Joint Commission
Oakbrook Terrace, IL 60181
On behalf of the Richland Hospital, thank you for trusting us with your care.