Do you have a complaint?
Making sure that you have a good healthcare experience while you are a patient at the Richland Hospital is very important to us. When that is not the case, it is your rights as a patient or family member to file a complaint or grievance regarding any part of your patient care experience. More importantly, we want to know what happened and we want to talk about ways we can do things differently.
Communicating a complaint or grievance will in no way compromise your future care at The Richland Hospital. In fact, it could improve your future experiences and the future experiences of other patients. It is our goal to improve our care to meet our patients needs whenever possible. Letting us know there was a problem is the only way we can get better.
Should you have a complaint regarding your patient experience; please let any of our employees know your concerns, and the Hospital staff will make every reasonable effort to resolve your complaint at the time it is happening. In the event that the Hospital staff is unable to resolve your complaint, that staff member will provide you with a complaint form and assist you in completing it. When necessary, staff will complete the form for you. The staff member will then file your grievance for review by Hospital management and administration and a response will be sent to you usually within 30 days.
We want you to know your grievance is taken very seriously. Please feel free to call or to email with your concerns and we will take efforts to resolve your concerns to your satisfaction when possible.
Courtney N. Kloehn
(608) 647-6321 Extension 2230
The Richland Hospital, Inc.
333 East Second Street
Richland Center, WI 53581
If you feel that you would like to take your formal grievance to the next level, following are your options:
State of Wisconsin Bureau of Quality Assurance
PO Box 2969
Madison, WI 53701-2969
The Joint Commission
Oakbrook Terrace, IL 60181
On behalf of the Richland Hospital, thank you for trusting us with your care.