Patients & Visitors

Three image collage showing young boy coloring in hospital bed with stuffed animal beside him. View of front Richland Hospital entrance and view of side of hospital.


At Richland Hospital, we want every stay to be as pleasant and comfortable as possible. Our health care team is dedicated to anticipating and exceeding the needs of patients and families.

The information in this section is designed to help patients and visitors with questions about the hospital. We want to provide helpful resources for an enjoyable experience for patients and visitors here at Richland Hospital.

Patient and Visitor Information

Patient & Visitor Policies

Hospital Amenities

    • Interpreter Services

      Interpreter services are available for patients who do not speak English or who use sign language to communicate. For assistance with this service, ask your nurse to contact the Hospital’s Clinical Coordinator.

    Smoke Free Campus

    The Richland Hospital Campus is a Tobacco Free Campus. Smoking and use of tobacco products is PROHIBITED anywhere ON property owned by The Richland Hospital, Inc.

    Visiting Hours

    Visitors are welcome at The Richland Hospital. We realize that family and friends contribute to a patient’s recovery. Restrictions may apply depending upon the unit* the patient is hospitalized in. All visitors should be free of infections and contagious diseases. Shoes and shirts are required to be worn by visitors at all times.

    *When visiting someone in isolation, please check with the patient’s nurse for the proper protective equipment and practices.

Hospital Meals

Medical/Surgical Patients on 2nd Floor

  • Meal times are:
    • Breakfast 8:00 a.m.
    • Lunch 12:00 Noon
    • Dinner 5:00 p.m.
  • The Dietary Department provides menus to all patients which offer you a choice of foods in accordance with the diet prescribed by your doctor. A representative from Dietary visits you daily with a printed menu from which you select meals for the next day.
  • If you have special preferences or problems about your meals, ask that a dietician visit you. The dietitian will work with you and your doctor in developing a menu that is satisfying to you as well as medically correct.
  • Your visitors may eat with you in your room by arranging for a visitor tray through the main office located on first floor. There is a charge for the trays. They are also welcome to eat in the cafeteria or take food back to the patient room if they prefer.

Birth Center Patients

  • In the Birth Center, you will find a “Meals on Demand” menu. Times that you may place your order, once your diet has been advanced and where to call are all listed on the menu. If you would like to see a dietitian about any nutritional related issues simply let your nurse know and they would be happy to address any of your nutritional related questions.
  • Your visitors may eat with you in your room by arranging for a visitor tray through the main office located on the first floor. There is a charge for the trays. They are also welcome to eat in the cafeteria or take food back to the patient room if they prefer. Guests may not order off the “Meals on Demand” menu at any time.

Telephone & Internet

Telephones are available in all patient rooms. Wireless internet is available in many areas of the hospital. Patients and their family members are free to bring their laptops from home. Personal cell phones may be used anywhere in the hospital however please keep in mind the privacy of patients when using your phone in public areas of the hospital.

  • Local calls: Dial 9 + local number.
  • Long Distance Calls: Dial 9 + 0 + area code + local number. Be prepared to give your credit card calling number or whatever information that may be required.
  • To reach the hospital switchboard, dial “0”.
  • Personal cell phones may be used anywhere in the hospital.
  • If you need a hearing enhanced telephone, contact your nurse. We also have a special telephone communication system (TDD) available for patients with hearing impairments. Please ask your nurse or the social worker for information about this device.

Mail & Newspaper

Mail is distributed daily to patients. Mail received after the patient has been discharged will be forwarded to their home mailing address. The Wisconsin State Journal is offered daily.

Spiritual Support

The Pastoral Care Department of the Richland Hospital consists of pastors from the community who serve as volunteer Hospital Chaplains. These chaplains are available to offer spiritual and emotional support to hospital patients and their families, as well as support to the hospital staff.

Chaplains are available anytime. If you wish to see a Chaplain, ask your nurse to call the Chaplain of the day. Members of this department include:

  • Chaplain Linda Alf
  • Chaplain Mary Ellen Boak
  • Chaplain Michael Breininger
  • Chaplain Bill Busch
  • Chaplain Samuel Garbi

Spiritual Television

Channel 12 The local cable channel re-broadcasts local services
Channel 71 INSP: The Inspirational Network

Hospital Chapel

Richland Hospital Chapel. View of alter area with stained glass and plants. Chair in foreground.

The Richland Hospital Chapel is located in the main lobby of the hospital. The chapel is provided for you and your family as a quiet place for prayer and meditation.

Please feel free to use the chapel at anytime during your stay. Contact a nurse if you need assistance in getting to the chapel.


Dining and Gift Shop

A view of the interior of Richland Hospital's Lobby Shoppe.

Stop in the Hospital Lobby Shoppe for a snack, gift, or cup of coffee. You can also stop in at the Cafeteria and choose from a variety of eating options each day.The public is welcome!

The Lobby Shoppe is located on the first floor near the hospital’s main entrance. Breakfast is served from 7:00 a.m.- 10:30 a.m. (or until special is gone) Monday through Friday. The Lobby Shoppe is open 7:00 A.M. until 5:00 P.M., Monday through Friday.

The Cafeteria provides lunch and dinner options. Lunch is served from 11:00 a.m.- 2 p.m. Monday through Friday and 11:00 a.m.- 1 p.m. on Saturday and Sunday. Dinner is served from 4 p.m. to 6 p.m. seven days a week.

Notary Public

The hospital provides the services of a Notary Public at no cost to patients. This service is available Monday through Friday, 9:00 a.m. to 5:00 p.m. Contact your nurse for more information regarding this service.

  • Discharge Planning

    Planning for your discharge may begin upon admission to the Hospital to ensure continuity of care. The combined knowledge of nursing, social services, physical therapy, occupational therapy and dietary personnel is available to help patients and their families identify post-Hospital health and wellness needs.

    You, your physician, or your family may request discharge-planning services by contacting the Hospital’s Discharge Planning Department or your nurse.

    Patients should plan to leave the hospital by 11:00 a.m. on the day of their discharge. The information listed below will help you plan for. If you have any questions, please contact your nurse.

    • Tell your nurse if your transportation plans have not been arranged and if assistance is needed.
    • Your nurse will give you instruction about your medications, diet, other services to be provided, follow-up health care appointments reminders and special directions. Telephone numbers to call for questions after you are home are also provided.
    • If you need any special supplies, supportive home services, home health or hospice services, our staff can assist you with those arrangements.


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