The Richland Hospital is dedicated to caring, educating, and healing – to be the community’s first choice for better health.
Our Core Values
We believe the key to maintaining a truly great hospital is remaining keenly focused on the values that guide our actions. These are not values that change from time to time, situation to situation or person to person, but rather they are the cornerstone of our hospital culture.
- Service to patients, community and staff: Meet needs with compassion.
- Respect: Treat all with dignity.
- Teamwork: See a need, lend a hand.
- Ethics through Honesty: Do what is right.
- Competence: Work towards excellence.
Focus On Quality
National Patient Experience Survey
The Richland Hospital recently received high ratings in the United States Health and Human Services HCAHPS Survey.
Patients surveyed consistently rated our nurses and physicians in the 80th to 90th percentile, when compared to other hospitals.
Joint Commission Seal of Approval
By demonstrating compliance with The Joint Commission’s national standards for health care quality and safety, The Richland Hospital, Inc. has earned The Joint Commission’s Gold Seal of Approval™.
Founded in 1951, The Joint Commission is dedicated to continuously improving the safety and quality of the nation’s health care through voluntary accreditation. “Above all, the national standards are intended to stimulate continuous, systematic and organization-wide improvement in an organization’s performance and the outcomes of care,” says Darlene Christiansen, executive director, Hospital Accreditation Program, Joint Commission. “The community should be proud that The Richland Hospital, Inc. is focusing on the most challenging goal – to continuously raise quality and safety to higher levels.”
In May of 2011, Richland Hospital was designated a “Baby Friendly Hospital.” An international program sponsored by the World Health Organization (WHO) and the United Nations Children’s Fund (UNICEF), the Baby Friendly Hospital Initiative is designed to encourage and acknowledge hospitals and birthing centers that offer an optimal level of care for mothers who choose to breastfeed.
Community Health Needs Assessment
The Patient Protection and Affordable Care Act of 2010 requires nonprofit, tax-exempt hospitals to assess the healthcare needs of their communities every three years and to adopt an implementation strategy to address the needs identified. Each hospital must make its Community Health Needs Assessment (CHNA) and Implementation Strategy widely available to the public.
Collect Less, Impact More
The Richland Hospital has initiated a “Collect Less, Impact More” quality focus. With this focus, the metrics (measurements) we collect will be evaluated to determine whether or not they are required and/or support a hospital strategic objective.
The metrics (measurements) that matter will be:
- Important to our Customers
- Highly Visible
- Impact on Performance
- Tied to Organizational Strategy
- Involve our Providers
Richland Hospital collects and reports core measures as required by the Joint Commission (JCAHO). It also participates in the Wisconsin Hospital Association’s CheckPoint. In addition, the Richland Hospital encourages feedback from patients and conducts surveys of inpatient, outpatient and emergency services through Press Ganey.
The Richland Hospital, Inc. has translation services available for patients who do not speak English.
The Richland Hospital, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. The Richland Hospital, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.