333 E Second St., Richland Center WI, 53581
608 647-6321 or Toll Free 1 888 467-7485  pin
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Your First Choice for Better Health


Healthcare provider leaning over patient in hospital bed, holding patient hand.

Our Mission

The Richland Hospital is dedicated to caring, educating, and healing – to be the community’s first choice for better health.

Our Core Values

We believe the key to maintaining a truly great hospital is remaining keenly focused on the values that guide our actions. These are not values that change from time to time, situation to situation or person to person, but rather they are the cornerstone of our hospital culture.

  • Service to patients, community and staff: Meet needs with compassion.
  • Respect: Treat all with dignity.
  • Teamwork: See a need, lend a hand.
  • Ethics through Honesty: Do what is right.
  • Competence: Work towards excellence.

If we don’t seem to be living up to these values, please call us on it! If you have any concerns or questions, a list of contacts with email addresses can be found on our contact page. Or you can call the hospital and your call will be directed to someone who will assist you.

(608) 647-6321
1-888-467-7485 toll-free

The Richland Hospital, Inc.
333 East Second Street
Richland Center, WI 53581

Focus On Quality

National Patient Experience Survey

The Richland Hospital recently received high ratings in the United States Health and Human Services HCAHPS Survey.

Patients surveyed consistently rated our nurses and physicians in the 80th to 90th percentile, when compared to other hospitals.

Joint Commission Seal of Approval

By demonstrating compliance with The Joint Commission’s national standards for health care quality and safety, The Richland Hospital, Inc. has earned The Joint Commission’s Gold Seal of Approval™.

Joint Commission Seal graphic

Founded in 1951, The Joint Commission is dedicated to continuously improving the safety and quality of the nation’s health care through voluntary accreditation. “Above all, the national standards are intended to stimulate continuous, systematic and organization-wide improvement in an organization’s performance and the outcomes of care,” says Darlene Christiansen, executive director, Hospital Accreditation Program, Joint Commission. “The community should be proud that The Richland Hospital, Inc. is focusing on the most challenging goal – to continuously raise quality and safety to higher levels.”

Richland Hospital Named a TOP 100 Critical Access Hospital

The Richland Hospital, Inc. in Richland Center, WI was recently named one of the Top 100 Critical Access Hospitals in the United States by iVantage Health Analytics and The Chartis Center for Rural Health. This achievement is very gratifying and validates our daily commitment to providing the best health care possible to our community, while maintaining an efficient and effective facility,” said Bruce Roesler, Richland Hospital CEO.

The Richland Hospital, Inc. scored in the top 100 of Critical Access Hospitals on iVantage Health Analytics’ Hospital Strength INDEX®. The INDEX is the industry’s most comprehensive rating of rural providers. It provides the data foundation for the annual Rural Relevance Study and its results are the basis for many of rural healthcare’s most prominent awards, advocacy efforts and legislative initiatives. Read more

Baby Friendly Designation

Baby Friendly icon

In May of 2011, Richland Hospital was designated a “Baby Friendly Hospital.” An international program sponsored by the World Health Organization (WHO) and the United Nations Children’s Fund (UNICEF), the Baby Friendly Hospital Initiative is designed to encourage and acknowledge hospitals and birthing centers that offer an optimal level of care for mothers who choose to breastfeed. Learn more

2013 Community Health Needs Assessment

Community Health Needs Assessment

The Patient Protection and Affordable Care Act of 2010 requires nonprofit, tax-exempt hospitals to assess the healthcare needs of their communities every three years and to adopt an implementation strategy to address the needs identified. Each hospital must make its Community Health Needs Assessment (CHNA) and Implementation Strategy widely available to the public.

Read Richland Hospital’s Community Health Needs Assessment

Collect Less, Impact More

The Richland Hospital has initiated a “Collect Less, Impact More” quality focus. With this focus, the metrics (measurements) we collect will be evaluated to determine whether or not they are required and/or support a hospital strategic objective.

The metrics (measurements) that matter will be:

  • Important to our Customers
  • Highly Visible
  • Impact on Performance
  • Measurable
  • Tied to Organizational Strategy
  • Involve our Providers

Richland Hospital collects and reports core measures as required by the Joint Commission (JCAHO). It also participates in the Wisconsin Hospital Association’s CheckPoint. In addition, the Richland Hospital encourages feedback from patients and conducts surveys of inpatient, outpatient and emergency services through Press Ganey.