National Patient Experience Survey
The Richland Hospital recently received high ratings in the United States Health and Human Services HCAHPS Survey. Steve Nockerts is the CEO of the Richland Hospital. “I am proud to report that our results for the first half of 2009 were EXCELLENT. Our patients during that time period consistently rated our nurses and physicians in the 80th to 90th percentile, when compared to other hospitals in the U.S. CONGRATULATIONS on a job very well done,” he said.
The Richland Hospital has initiated a "Collect Less, Impact More" quality focus. With this focus, the metrics (measurements) we collect will be evaluated to determine that they are required and/or support a hospital strategic objective.
Each year, the Alzheimer’s Association – Wisconsin Chapter Network recognizes outstanding caregivers in Wisconsin. These awards recognize family caregivers, organizations, a program or agency, professionals, physicians, media
representatives, legislators, and / or advocates who serve and support individuals with Alzheimer’s disease and related disorders. Winners were recognized at the 23rd Annual State Conference on Alzheimer’s Disease and Related Disorders held, May 3-5. This year, Richland Center’s Dr. Robert Smith, Medical Director for the Richland Area Geriatric Assessment Clinic, was honored.
Following are remarks that were read at the award presentation.
We feel that key to maintaining a truly great hospital is an intense focus on the values that guide our actions. These are not values that change from time to time, situation to situation or person to person, but rather they are the cornerstone of our culture. If we don't seem to be living up to them, please call us on it! If you have any questions, please e-mail us or give us a call at 608-647-6321 or call us Toll Free 1-888-467-7485.
Service to patients, community and staff: Meet needs with compassion.
Respect: Treat all with dignity.
Teamwork: See a need, lend a hand.
Ethics through Honesty: Do what is right.
Competence: Work towards excellence.
The Richland Hospital enjoys a long history of service to its community.
The Richland Hospital is a 25-bed acute care Critical Access hospital serving the health care needs of people in Richland Center and the surrounding area. This hospital was first established in 1924, occupying the Bailey Mansion, which was located where a portion of the current facility now stands. Eight building projects and numerous remodeling and renovation projects have taken place since its beginning. At the present time, over 200 people are employed by the Richland Hospital.
The Richland Hospital Executive Board and Hospital Executive Management Team met following the Annual Meeting.
Front row, left to right: Dr. Kevin Whitney; Dr. Bryan Myers, Chief of Staff; Dwayne Hiltbrand, Treasurer of Richland Hospital Executive Board; and Bob Nugent, Vice President of Richland Hospital Executive Board. Back row, left to right: Courtney Kloehn, Richland Hospital Administrative Assistant; Steve Nockerts, Richland Hospital CEO; Dennis Hamilton, President of Richland Hospital Executive Board; Dottie Behling, Secretary of Richland Hospital Executive Board; Karen Traynor, Richland Hospital Chief Financial Officer; Cindy Hanold, Richland Hospital Chief Nursing Officer; and Cindy Chicker Richland Hospital Assistant Administrator.
More about the Richland Hospital Annual Meeting